Troubleshooting

"Import failed: your plan allows at most N parts"

Your CSV has more lines than your current plan permits. Either upgrade to Pro from the Billing page, or split the BOM into multiple smaller projects.

"No provider results"

• Verify your internet connection.
• The provider may be temporarily unavailable. Try running matching again after a short wait.
• If you have access to the admin panel, check Admin → Providers for health status and error logs.

"AI Assist quota exceeded"

The monthly AI Assist budget has been consumed. It resets at the start of each billing month. Purchase tokens from the Billing page to add non-expiring units immediately.

"Failed to load projects"

Refresh the page. If the problem persists, your session may have expired — log in again. Sessions use short-lived JWT access tokens with long-lived refresh tokens; re-authentication is occasionally required.

Part matching returned the wrong component

• Verify the MPN in your CSV is correct and complete.
• Use Manual Search to find alternatives by keyword or partial MPN.
• Use AI Assist for lines where the MPN is absent or ambiguous.

Changes not visible after import

The BOM table caches data locally. Try a hard refresh (Ctrl+Shift+R on most browsers). If lines from a re-import are not appearing, wait a few seconds and refresh — the import job processes asynchronously.

Confidence dot is missing (no colour)

BOM lines that were matched before the current release may not have a stored provider record. Re-running matching resolves this.